Help & Support

Browse common questions below or contact our team directly.

Help topics
Billing
How does billing work in the platform?

You pay for a plan for 1, 3, 6 or 12 months in cryptocurrency: USDT (TRC20), BTC, ETH or TON. Longer periods are cheaper: 5% off for 3 months, 7% for 6 and 20% for a year. Money is taken from your wallet balance first, and an invoice is created for the rest. Clicks are not billed: paid plans have no click limit. The plan renews automatically from the wallet balance.

Can I change my subscription plan?

Yes, at any time on the Plans page. The value of the unused days goes toward the new plan, and the new period starts today; before you pay, the window shows the unused balance and the amount due today. If the unused balance is larger than the price of the new plan, the difference goes to your wallet. Until the new plan is paid, the current one keeps working.

What happens if my payment fails?

A crypto invoice is valid for 24 hours. If it expires, the part already taken from your wallet is returned, and money that arrives after the deadline is credited to your balance. If the balance is short on the renewal day, access closes right away: all visitors see the White Page. Once you pay, the new period counts from the previous end date. If a transfer seems stuck, write to support and include the transaction hash.

Where can I find invoices?

On the Billing page in your dashboard: the date and amount of the next charge, recent invoices and every wallet transaction.

Usage
What are usage limits?

Paid plans have no limit on clicks. A plan sets how many flows, offers per flow, saved presets, team seats and traffic sources you can have, how many White Pages you can build per month and how far back statistics go. The free trial gives 10,000 clicks for 7 days. The exact numbers for each plan are on the Pricing page.

What happens if I exceed my limits?

On paid plans there is no click ceiling to exceed. The other limits are counts: you can't create a flow, preset or seat beyond them. If you move to a plan with fewer flows, the extra flows are paused, oldest first, and switch back on by themselves once the limit allows. On the free trial, when the 10,000 clicks or 7 days run out, all visitors see the White Page.

Can I track my usage?

Yes. The dashboard and the click log show traffic in real time, and the Billing page shows your plan, its end date and the next charge.

Features
What are filter presets?

A preset is a saved set of filtering rules. Apply it to any flow instead of setting up the same rules again. How many presets you can save depends on your plan.

Can I customize filters?

Yes. Every flow has its own filtering settings: strictness, geo, devices, blocklists and other rules. You can change them at any time, and the changes apply from the next visit after you save.

Account
Is my data secure?

Access to the dashboard is protected by a password and two-factor authentication; active sessions are listed on the Security page, where you can end any of them. We don't host your sites or pages: you install the connection on your side. Click data is kept for 180 days.

Can I cancel my subscription anytime?

There is no separate cancel button: the plan renews from your wallet balance. If you don't want it to renew, don't keep the renewal amount on the balance. The plan works until the end of the paid period, and after that all visitors see the White Page. Money left on the balance stays yours.

Support
How can I contact support?

In the dashboard: avatar menu → Contact us → Create ticket. You can also write to support on Telegram (@artisanclo_support) or by email (info@artisanclo.com).

How long does support take to respond?

Telegram is the fastest way to reach us. Professional and Business plans include priority support: their requests are taken first. To get an answer sooner, include the email you sign in with, the flow or click number and a screenshot of the error.